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How We Handle Your Account and Your Data

At maisir, the legal framework around your account, deposits and personal information is built to be transparent.

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maisir How We Handle Your Account and Your Data
REACH OUR TEAM

How to Contact Us About Legal Questions

We keep our support channels open and responsive because legal clarity matters. Reach out whenever you have questions about your account terms, data handling or rights.

Live chat Open the chat icon in your account lobby and connect with a representative. Available daily, 08:00 to 23:00 Jakarta time. We respond in English.
Email support Send queries to [email protected] with 'Legal Question' in the subject line. You will receive a reply within 24 hours, including copies of relevant terms.
Account settings Log in, go to Settings > Account & Legal, and file a formal request. We confirm receipt immediately and respond with full documentation within three business days.
HOW WE PROTECT YOU

Data Security, Cookies and Your Account Rights

Your account and personal data are protected by encryption and regular security audits.

Data encryption

All deposits, withdrawals and personal data travel over TLS 1.3 encryption. Your password is hashed server-side; we never store it in plain text. Account access requires two-factor verification after first login.

Cookie policy

We use session cookies only — they expire when you log out. No third-party trackers. You can disable cookies in your browser; some features may not work, but we will not block you.

Data subject rights

You can request, export or delete your data anytime. Contact [email protected] with 'Data Request' in the subject. We confirm receipt, process your request, and send the file or deletion confirmation within seven days.

Retention schedule

Account data is kept for the life of your account plus two years after closure, as required by law. Deposit and withdrawal records are retained for seven years for regulatory audit purposes.

Fraud prevention

We monitor patterns to protect your account from unauthorized access. If we detect suspicious activity, we lock your account temporarily and send you an email. You can unlock it by confirming your identity via email or SMS.

Policy updates

When we change our terms, we notify you via email 14 days before the change takes effect. You can request a summary or full details. If you disagree, you can close your account without penalty before the deadline.

Frequently Asked Questions About Our Terms

We will give you 30 days' notice by email and via your account dashboard. During that period, you can withdraw your full balance without restriction. After 30 days, we will process any remaining balance and send it to your registered payment method within five business days.

Yes. Log in to your account, go to Settings > Account & Legal > Request My Data, or email [email protected]. We will send you a complete export — deposits, bets, withdrawals, personal details — within seven business days in a standard file format.

Go to Settings > Account & Legal > Close Account. Confirm your identity via email code. Your account closes immediately, and all personal data is deleted within 30 days, except what law requires us to keep. Withdrawal of any balance happens first.

We collect your name, date of birth, email, phone and payment details to verify your identity, process deposits and withdrawals, and comply with local financial regulations. We do not collect data beyond what is necessary. You can review exactly what we hold anytime via your data export request.

Your deposits are held in segregated accounts separate from maisir's operating funds. Where local law permits, they are covered by deposit insurance. In the event of insolvency, your balance is returned to your registered payment method before any company assets are distributed.

We use cookies only to keep you logged in and to detect fraud. No tracking or advertising cookies. You can disable cookies in your browser settings; login and some features may require re-authentication, but you can still access your account and withdraw funds.

Access depends on local law where you are playing. Your account is active where local law permits. If you travel outside a supported region, you will see a regional lock notice; you can still request withdrawals. Log back in from a supported region to play again.

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