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How maisir Protects Your Privacy

Q: Can I request a copy of all my maisir data?

Yes. Email support@maisir.xyz with your account email and ask for a data export. We will send you a file containing your profile, transactions, game history and any other data we hold, usually within 7 days.

We collect and handle your personal information only to run your account, process withdrawals via DANA, OVO, GoPay and QRIS, and keep your play secure.

Account security verified before every withdrawalPayment data encrypted end-to-endLocal law compliance in Indonesia

Explore the Lobby Read FAQ

Data Collection and Retention Practices

maisir Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open your maisir account, we ask for your name, email, phone number and bank or e-wallet details so we can verify your identity, process your DANA, OVO, GoPay or QRIS deposits and withdrawals, and comply with local regulation. We keep your account history, payment

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records and game session logs for up to three years after your last activity, or longer if local law requires. We do not sell your data to third parties. Your information is shared only with payment processors and support staff who need it to serve you.
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Where local law permits, you can request a copy of all data we hold about you, or ask us to delete your account and associated records.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

How to Contact Us About Your Privacy

Live Chat Open your account and tap the help icon in the bottom-right corner. Our support team in Yogyakarta responds within minutes during business hours to answer privacy questions or help you change your account details.

Email Support Send a request to [email protected] with your account email and what you want to know or change. We reply within 24 hours with confirmation and next steps for data access or deletion.

Account Settings Log into maisir, go to Profile > Privacy Settings and update your email, phone or communication preferences instantly. Changes take effect immediately and appear on your next login.

SECURITY AND YOUR RIGHTS

How We Safeguard Your Data

Encryption

All data in transit to maisir — your login, payment details, and withdrawal address — travels over HTTPS encryption. Payment card and e-wallet tokens (DANA, OVO, GoPay, QRIS) are encrypted at rest in our database.

Access Control

Only maisir staff with a genuine business need can see your personal or financial information. Our support team cannot view your password or full card number. Payment processors handle only what they need to clear your transaction.

Cookies and Tracking

We use cookies to keep you logged in and to measure how you navigate the lobby (which games load first, which tables you visit). You can disable non-essential cookies in your browser; login cookies stay active so your account stays accessible.

Data Retention

We hold your account data for three years after your last session. If you request deletion, we remove all personal and payment records within 30 days, unless local law requires us to keep audit trails longer.

Your Rights

You can request a full copy of your data, correct any details, or ask us to stop using your information for non-essential purposes. Contact [email protected] with your request and we will confirm receipt within 48 hours.

Policy Changes

If we update this privacy policy, we will email you at the address on your account and display a notice in the maisir lobby for 14 days before changes take effect. You can review the full policy anytime in Account Settings.

Privacy Policy FAQ

No. We never ask for or store your e-wallet or bank password. When you deposit via DANA, OVO, GoPay or QRIS, you authenticate directly with your payment provider, not with us. We only receive a confirmation token that your transaction cleared.

We retain your account records for three years from your last login date, or until you request deletion — whichever comes first. Deletion requests are processed within 30 days. Some records (tax and audit trails) may be kept longer where local law requires.

We do not share your personal data with game studios (Pragmatic, Evolution, Microgaming, etc.) or marketers. We share only what is necessary with payment processors to clear your DANA, OVO, GoPay or QRIS transaction, and with support staff to help you.

Yes. Email [email protected] with your account email and ask for a data export. We will send you a file containing your profile, transactions, game history and any other data we hold, usually within 7 days.

Your account and data remain active and secure. We do not delete inactive accounts automatically. You can log back in anytime to resume play. If you want to close your account permanently, contact support to request deletion.

We use cookies to remember your login state and track which lobby sections and games you visit, so we can show you relevant content. We also log your device type and IP address for security (to spot unauthorized login attempts). You can clear cookies in your browser settings anytime.

If a court order or legal authority in Indonesia requests your data, we will comply where local law requires. We will not voluntarily hand over your information. You can contact us for details about any legal requests that relate to your account.

How maisir Protects Your Privacy

How to Contact Us About Your Privacy

How We Safeguard Your Data

Encryption

Access Control

Cookies and Tracking

Data Retention

Your Rights

Policy Changes

Privacy Policy FAQ

01 Can maisir see my DANA, OVO, GoPay or QRIS password?

02 How long do you keep my account data after I close my account?

03 Do you share my data with game studios or third-party advertisers?

04 Can I request a copy of all my maisir data?

05 What happens to my data if I haven't played for six months?

06 How do you handle my device information and browser cookies?

07 What is your policy on data requests from authorities or courts?

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